Service
Managed support and training
A team on the other end of the phone who knows your system.
Service desk with agreed respon...Monitoring and patchingUser training and documentationQuarterly review of what to imp...Continuous improvement inside t...
Why it matters
A team on the other end of the phone who knows your system.
Systems fail after installation more often than during it. Without agreed response times and somebody who knows your setup, every problem starts with an explanation of what you have.
Managed support and training
What is included
What you actually get
Monitoring and patching
User training and documentation
Quarterly review of what to improve
Continuous improvement inside the retainer
Escalation to the people who built it
Is this you
Signs this is the work you need
- Problems are reported to whoever answers the phone
- There is no documentation of your own systems
- Improvements only happen when something breaks
- Support currently means calling the person who left
The outcome
What changes afterwards
- Issues answered inside agreed times
- Staff who are confident on the system
- Fewer repeat problems
How we run it
Five stages, and you always know which one you are in
Discover
We sit with the people who do the work and agree what success looks like in numbers. You leave with a written scope and a price, and it costs you nothing.
Design
Signed off before anything is built, so nothing surprises you halfway through.
Build
Short cycles with working software in front of you, which you steer.
Deploy
Migration, training and a go live plan with a rollback. We are on site for the first days.
Support and improve
Agreed response times and a quarterly review of what to improve next.
Related work
Often needed alongside this
Systems designed around the way your organisation actually works, not the other way round.
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Worth reading
Practical notes for people who run systems
One email when we have something genuinely useful: a security warning worth acting on, a change in fiscal rules, or a pattern we keep seeing go wrong. No campaigns, and you can leave at any time.
Tell us what is not working.
One conversation, no charge, no obligation. If we are not the right people for it, we will tell you who is.