Services

What we do, and what it changes

Thirteen services, one aim: systems your people will actually use and numbers you can trust. Every engagement starts with a free discovery that ends in a written scope and a fixed price.

Custom software developmentERP design and implementationCRM and customer platformsPoint of sale and retail systemsAI strategy and implementationWorkflow automationCybersecurityIT transformation strategy and implementationTechnology consulting and advisoryCloud, hosting and infrastructureData engineering and business intelligenceSystems integrationManaged support and training
The full list

Everything we do, and what you get out of it

Most clients start with one of these and grow into the others. You are never obliged to take more than the piece you actually need.

Custom software development

Systems designed around the way your organisation actually works, not the other way round.

Web platforms, internal tools, portals, mobile apps and integrations, built in the open with you and delivered in working increments you can see.

  • A system your team will actually use
  • Clean handover of code and documentation
  • Room to grow without a rewrite
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ERP design and implementation

One connected picture of stock, sales, purchasing, finance and people.

We implement and tailor ERP for manufacturers, distributors, retailers and service businesses, including multi currency ledgers, branch consolidation and ZIMRA ready reporting.

  • Month end that closes on time
  • Stock figures you can trust
  • Multi branch and multi currency handled cleanly
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CRM and customer platforms

Know every customer, every conversation and every deal in one place.

Sales pipelines, service desks, customer portals and loyalty, wired into WhatsApp and email so nothing falls through.

  • No lost enquiries
  • Real visibility of the sales pipeline
  • Faster, warmer customer service
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Point of sale and retail systems

Tills that keep selling when the internet does not.

Offline first point of sale with fiscalisation, mobile money, stock control, multi branch pricing and shrinkage reporting.

  • Trading continues during outages
  • Fiscal compliance without the scramble
  • Live stock and margin per branch
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AI strategy and implementation

AI that pays for itself, chosen for a real problem and measured after launch.

Customer assistants on WhatsApp and web, document understanding, forecasting, credit and risk scoring, knowledge search across your own files, and staff copilots grounded in your data.

  • Hours of manual work removed every week
  • Faster answers for customers and staff
  • A measurable before and after
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Workflow automation

Take the copy, paste, print and rekey out of the working day.

Approvals, procurement, onboarding, claims, reconciliations and reporting, automated end to end with an audit trail.

  • Approvals in minutes instead of days
  • Fewer errors from rekeying
  • A clean audit trail on every step
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Cybersecurity

Find the holes before somebody else does, then close them properly.

Security assessments, penetration testing, email and endpoint hardening, backup and recovery you have actually tested, staff phishing training, incident response and Cyber and Data Protection Act readiness.

  • A prioritised, plain language risk report
  • Backups proven by restore, not by hope
  • Staff who recognise an attack
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IT transformation strategy and implementation

A written plan for where your technology is going, and the team to get you there.

We assess what you run today, map it against where the organisation is going, and produce a costed roadmap with sequencing, risk and change management. Then we implement it with you, phase by phase.

  • A board ready roadmap with real numbers
  • Legacy systems retired in a safe order
  • Skills left behind in your own team
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Technology consulting and advisory

Straight answers before you commit budget.

Systems selection, vendor review, architecture, data strategy, cost reduction and second opinions on projects that have stalled.

  • Confident decisions on big spend
  • Stalled projects unblocked
  • An independent view you can take to the board
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Cloud, hosting and infrastructure

Infrastructure sized for your load and your budget.

Cloud migration, hybrid and on premises design, virtualisation, networking, monitoring, backup and disaster recovery, plus solar and power resilience planning for critical systems.

  • Predictable monthly cost
  • Recovery time you can state with confidence
  • Monitoring that warns you first
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Data engineering and business intelligence

Turn the numbers you already have into decisions you can defend.

Data warehouses, pipelines, executive dashboards, budgeting and forecasting models, and reporting that reconciles to the ledger.

  • One set of numbers everyone trusts
  • Daily dashboards instead of monthly guesses
  • Reports that reconcile
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Systems integration

Make the systems you already paid for talk to each other.

Integration with Paynow, EcoCash, InnBucks, ZIMRA fiscal devices, bank feeds, WhatsApp Business, Sage, Pastel, Palladium, QuickBooks and anything else with an interface.

  • One entry instead of three
  • Payments reconciled automatically
  • Legacy systems given a longer life
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Managed support and training

A team on the other end of the phone who knows your system.

Service desk, monitoring, patching, user training and documentation, on retainer with response times written into the agreement.

  • Issues answered inside agreed times
  • Staff who are confident on the system
  • Fewer repeat problems
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IT transformation, planned so a board can approve it

Most technology projects fail on the plan rather than the code. We start with what you run today, including the parts nobody wants to discuss, then set out what changes, in what order, what it costs and who has to be brought along.

  • An honest assessment of the current estate and where the risk sits
  • A costed and sequenced roadmap with a business case behind each phase
  • Legacy systems retired in a safe order, with a rollback at every step
  • Change management and training so people move with the technology
  • Skills left behind inside your own team
Roadmap session with a leadership team Roadmap session with a leadership team

AI chosen for a real problem and measured after launch

We start from the work, not the technology. If a process is slow because it is badly designed, automation fixes it more cheaply than a model will. Where AI genuinely fits, we ground it in your own catalogue, pricing and policies so the answers are accurate rather than merely confident.

  • Customer assistants on WhatsApp, web and email that hand over cleanly
  • Document understanding for invoices, applications and claims
  • Forecasting, credit and risk scoring built on your own history
  • Knowledge search across the files your staff waste time hunting through
  • A measured before and after, so the spend is defensible
Building an assistant on client data Building an assistant on client data

Security tested properly, not assumed

We would rather find the problem ourselves than read about it. Every system we ship is reviewed against the Cyber and Data Protection Act and hardened before it touches production, and we will happily do the same for a system somebody else built.

  • Assessments and penetration testing with a plain language risk report
  • Email, endpoint and server hardening
  • Backups proven by an actual restore rather than a green tick
  • Phishing exercises against your own staff, with training that follows
  • Incident response for when something has already gone wrong
Security assessment in progress Security assessment in progress
How it runs

Five stages, and you always know which one you are in

Discover

We sit with the people who do the work, map how things run today and agree what success looks like in numbers. You leave with a written scope and a price, and it costs you nothing.

Design

Screens, data model and integrations are designed and signed off before code is written, so nothing surprises you halfway through.

Build

Short delivery cycles. You see working software regularly and steer it, rather than waiting months for a reveal.

Deploy

Data migration, training, a parallel run where it matters, and a go live plan with a rollback. We are on site for the first days.

Support and improve

Agreed response times, monitoring, and a quarterly review of what to improve next.

Common questions

What people ask before they commit

How much will it cost?

It depends entirely on scope, which is why we run a short discovery first and then quote a fixed price in writing. You will not get an open ended arrangement from us without knowing where the ceiling is.

How long does it take?

Small systems and automations go live in four to eight weeks. A group wide ERP is normally a three to five month programme, delivered in phases so you get value before the end of it.

Will it work during load shedding or without internet?

Yes. We design point of sale, school and field systems to keep working offline, queue their work safely on the device and sync automatically when the connection returns.

Who owns the code and the data?

You do. Source code, data and documentation belong to you. We will host it or hand it to your own team, and there is no lock in at renewal time.

Can you work with the system we already have?

Usually, yes. A great deal of our work is integration and rescue rather than replacement. If keeping what you have is the cheaper answer, we will say so.

Do you work outside Harare?

Yes. We deliver across Zimbabwe and into the region, on site where it matters and remotely where it does not.

Tell us what is not working.

One conversation, no charge, no obligation. If we are not the right people for it, we will tell you who is.

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